Return & Refund Policy
Important Notes
- All item's measurements shown are subject to +-5% discrepancies.
- All product's colours shown may be slight vary with actual colour due to camera lighting effect & monitor displays variation.
- Only items that are defect due to manufacturing damage or stained are entitle for replacement.
- The return shipping fee shall be borne by customer. However, if we send the wrong items to you, we will bear all the cost of return shipping.
- The replacement shipping fee will be borne by JF Fashion provided the return and replacement is due to manufacturing defect.
- All exchange of item is restricted to the same design and color only.
- If customer request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
- If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, no monetary refund is allowed.
- JF Fashion reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
Return Policy
Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any return request that falls outside of our stated policy will not be entertained.
- Customers are required to send in a written notice via email to us within 7 days of receiving the item for a valid exchange or return, kindly provide the order no. your contact no. stating the reason for return or exchange.
- Goods/products return must reach our premises within 2 week from date of informing us.
- Goods/products must be returned in their original condition including tag attached or packages. The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
- Once we have checked and confirm the goods/products, customer will received their replacement within 5-7 working days after the confirmation
Non-Returnable/Non-Exchangeable Section
- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.
- If the quality, design, and size of item are differs from customer’s expectation, exchange of item is not allowed.
- Return or exchange is not allowed If size is not fit with customer. It is customer's responsibilities to make sure that measurement provided fit with their body.
- Customer who did not inform us regarding the reason for exchange and post the item back directly will not be entertained.
Please contact us if you have any questions or doubts.
